Securonix provides the Next Generation Security and Information Event Management (SIEM) solution. As a recognized leader in the SIEM industry, Securonix helps some of the largest organizations globally to detect sophisticated cyberattacks and rapidly respond to these attacks within minutes. With the Securonix SNYPR platform, organizations can collect billions of events each day and analyze them in near real time to detect advanced persistent threats (APTs), insider threats, privilege account misuses and online fraud. Securonix pioneered the User and Entity Behavior Analytics (UEBA) market and holds patents in the use of behavioral algorithms to detect malicious activities. The Securonix SNYPR platform is built on big data Hadoop technologies and is infinitely scalable. Our platform is used by some of the largest organizations in the financial, healthcare, pharmaceutical, manufacturing, and federal sectors.
We are looking for an experienced Service Support and Operations leader to join our team. This role will play a “player coach” role and would play a critical function in Securonix Threat Labs team that is responsible for building the security analytics content, anomaly and threat detection models for the Securonix Snypr Next Generation SIEM platform and responding and providing awareness of advanced cyber and insider threats to our community. We’re seeking an individual with a SIEM administration/content development background to lead a team of technical experts to support customers with Security content and threat operations. Our team's mission is to continuously develop detection methods to address the constantly-shifting threat landscape and detect the latest real-world cyberattacks.
The candidate will be accountable for the Detection content service and other services offered by Securonix Threat Labs team regardless of where the technology components or professional capabilities reside. This includes reviews of reports and tickets with direct reports, other teams' members, managers, and senior internal stakeholders; as well as written, phone, and face-to-face communication directly with our customers. The candidate will provide leadership and guidance to team members to effectively accomplish operational plans and objectives. They will also be required to evaluate and improve their team’s performance through systematic feedback and documentation. Accordingly, they will provide the necessary information to senior managers and peer managers to understand customer issues and requirements, support loads as well as any other concerns. The candidate will have the responsibility to provide feedback to Engineering, Product Management and Quality Engineering departments to enhance the product and make any process improvements. The candidate will work closely with our Customer Success Managers to resolve issues for their customers, identify areas of technology enablement and support them with monthly/quarterly business reviews to inform them of the overall Detection content health.
Overview of the responsibilities -
What you bring:
Securonix, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. Securonix complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Securonix expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of Securonix employees to perform their expected job duties is absolutely not tolerated.