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Job Description


Securonix provides the Next Generation Security and Information Event Management (SIEM) solution. As a recognized leader in the SIEM industry, Securonix helps some of largest organizations globally to detect sophisticated cyberattacks and rapidly respond to these attacks within minutes. With the Securonix SNYPR platform, organizations can collect billions of events each day and analyze them in near real time to detect advanced persistent threats (APTs), insider threats, privilege account misuses and online fraud. Securonix pioneered the User and Entity Behavior Analytics (UEBA) market and holds patents in the use of behavioral algorithms to detect malicious activities. The Securonix SNYPR platform is built on big data Hadoop technologies and is infinitely scalable. Our platform is used by some of the largest organizations in the financial, healthcare, pharmaceutical, manufacturing, and federal sectors. 
Handling escalation of critical customer issues.
Coordinates the resolution of customer's issues from provisioning and implementation to production.
Understands business impact of the issues, drives the creation of a remediation plan and manages the execution of this plan, updating it to all the stake holders as situation unfolds.
Communicates status and action plans to internal stakeholders, partners, customers up to ā€˜Cā€™ level.
Provides feedback for post mortem reviews, governance meetings and continuous improvement initiatives.
Customer advocate for identified accounts.
Familiarity with either SAAS, PAAS, IAAS, Cloud infrastructure.
Cloud Operations background / understanding.
ITIL V3 or other industry-recognized Service Management disciplines.
Demonstrates experience in dealing with major incident fault resolution and co- ordination.
Demonstrates experience in dealing with Change management - coordinating change activities and sharing updates post completion.
Excellent verbal and written communication skills.
Strong initiative and teamwork.
Handles stressful situations effectively.
Contributes to the success of team objectives through effective teamwork.
Organize, facilitate, and lead technical teams to work together to resolve major incidents.
Demonstrated ability to effectively co-ordinate resolution efforts for escalated issues.
Understands the business impact of critical situations.
Understands departmental and company policies, procedures, and business practices.
Qualification & Experience: 
4 ā€“ 8 Years with Engineering or MS in technical field.
Securonix, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. Securonix complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Securonix expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of Securonix employees to perform their expected job duties is absolutely not tolerated.

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