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Application Support Manager

Location: Addison, TX, United States
Date Posted: Jul 20, 2021

Job Description

Description

Securonix provides the Next Generation Security and Information Event Management (SIEM) solution. As a recognized leader in the SIEM industry, Securonix helps some of largest organizations globally to detect sophisticated cyberattacks and rapidly respond to these attacks within minutes. With the Securonix SNYPR platform, organizations can collect billions of events each day and analyze them in near real time to detect advanced persistent threats (APTs), insider threats, privilege account misuses and online fraud.

Securonix pioneered the User and Entity Behavior Analytics (UEBA) market and holds patents in the use of behavioral algorithms to detect malicious activities. The Securonix SNYPR platform is built on big data Hadoop technologies and is infinitely scalable. Our platform is used by some of the largest organizations in the financial, healthcare, pharmaceutical, manufacturing, and federal sectors. 
Responsibilities:
  • Direct the daily work efforts of a team of Level 1 Cloud Support Analysts. 
    Demonstrates experience in dealing with major incident fault resolution and coordination.
  • Demonstrates experience in dealing with Change management - coordinating change activities and sharing updates post completion.
  • Excellent verbal and written communication skills.
  • Strong initiative and teamwork.
  • Handles stressful situations effectively.
  • Contributes to the success of team objectives through effective teamwork.
  • Organize, facilitate, and lead technical teams to work together to resolve major incidents.
  • Demonstrated ability to effectively co-ordinate resolution efforts for escalated issues.
  • Understands the business impact of critical situations.
  • Understands departmental and company policies, procedures, and business practices.
Qualification & Experience: 
  • Familiarity with either SAAS, PAAS, IAAS, Cloud infrastructure.
    Linux, AWS, Hadoop, MySQL basic knowledge.
  • Cloud Operations background / understanding.
  • ITIL V3 or other industry-recognized Service Management disciplines.
    4 – 8 Years of experience.
  • Customer oriented, excellent verbal and written communication skills in English. 
  • Strong analytical and technical problem-solving skills. 
  • Ability to grasp technical concepts quickly and explain them to others. 
  • Self-starter, multitasking, independent, responsible. 
  • Good interpersonal communication with other team members. 
  • Strong initiative and teamwork. 
  • Understands the business impact of critical issues.   
  • Bachelor's degree in Computer Science, Information Systems, and/or related experience. 
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