Securonix provides the Next Generation Security and Information Event Management (SIEM) solution. As a recognized leader in the SIEM industry, Securonix helps some of largest organizations globally to detect sophisticated cyberattacks and rapidly respond to these attacks within minutes. With the Securonix SNYPR platform, organizations can collect billions of events each day and analyze them in near real time to detect advanced persistent threats (APTs), insider threats, privilege account misuses and online fraud. Securonix pioneered the User and Entity Behavior Analytics (UEBA) market and holds patents in the use of behavioral algorithms to detect malicious activities. The Securonix SNYPR platform is built on big data Hadoop technologies and is infinitely scalable. Our platform is used by some of the largest organizations in the financial, healthcare, pharmaceutical, manufacturing, and federalsectors.
Securonix is looking for someone to join our team that loves managing internal tools. You need to be passionate about Jira and Atlassian's suite of tools, as you will be living and breathing them every day and you will be helping our teams make the most of them too. You will also impact our customer experience through providing well written support for our internal app(s). This role can adapt to your particular interests (Cloud, Scripting, continuous deployments.. etc); however, it is first and foremost a administration role.
It is essential if you are able to work from our Bangalore office, once the corona-virus lockdown has lifted.
On your first day, the most important skills we'll expect you to have:
Good communication skills, with a friendly and engaging writing style. You need to enjoy writing and have the ability to communicate complex information and solutions in a simple and efficient manner.
Commitment and pride in helping resolve our teams requests, be they simple misunderstandings or a multi-day technical deep dive into a specific browser/feature issue of Atlassian products.
A strong desire to avoid doing the exact same thing the next time, by improving processes or documentation.
Working with and wiring up systems to automate repetitive tasks.
A willingness to share with the team what you're working on, issues you encounter, and ideas on how to improve.
You will also need skills or experience:
Writing and improving our teams documentation as a way to divert support queries.
At least 2 years of working with Atlassian applications, particularly Jira.
It's great, but not required if you have:
Already have Jira certification (ACP-100, ACP-400 or ACP-600).
We are always growing, learning, and adapting, in and out of the office. You will be joining a team that is highly engaged and direct. We help each other to constantly improve our work and help each other reach our potential.
Be the primary administrator for Atlassian – Jira, Jira Service desk and Confluence.
Internal support for Atlassian products.
System SLA and performance.
Provide support by analysing and troubleshooting complex technical
issues quickly and accurately.
Able to be on-call during out-of-office hours, for highest priority issues.
Perform repeatable technical tasks to ensure smooth operations.
Assist in the creation and maintenance of documentation about our products and services to assist resolution of teams support enquiries or diagnose future problems.
Provide proactive recommendations for improving the system & troubleshooting processes.
Work with online systems such as: ticket support systems, learning management system, communication systems and other online tools.