Job Description
Description
Securonix provides the Next-Generation Security and Information Event Management (SIEM) solution. As a recognized leader in the SIEM industry, Securonix helps some of the largest organizations globally to detect sophisticated cyber-attacks and rapidly respond to these attacks within minutes. With the Securonix SNYPR platform, organizations can collect billions of events each day and analyze them in near real time to detect advanced persistent threats (APTs), insider threats, privilege account misuses and online fraud. Securonix pioneered the User and Entity Behaviour Analytics (UEBA) market and holds patents in the use of behavioral algorithms to detect malicious activities. The Securonix SNYPR platform is built on big data Hadoop technologies and is infinitely scalable. Our platform is used by some of the largest organizations in the financial, healthcare, pharmaceutical, manufacturing, and federal sectors.
Job Title: Senior Service Operations Analyst (Professional Services)
Job Level: Individual Contributor
Total Experience: 6+ years
Relevant Experience: 5+ years
Primary Skill Sets: Services resource utilization, CRM, Resource planning, Forecasting
Secondary Skill Sets: Reports & Dashboards, Planning models and Automation, Process implementations and documentation
POSITION SUMMARY: Professional Services Operations is responsible for working with the global professional service teams to develop, deploy and enforce the best practices, procedures, and tools necessary to ensure consistency, quality, and maximum efficiency of the department. In addition, this person will act as the primary operational interface with other Securonix department leaders.
POSITION RESPONSIBILITIES:
- Support company Objectives and Key Results (OKRs) via strategic and operational objectives
- Collaborate with leadership team to develop annual plans and strategic goals for the PS organization
- Manage timesheet processing and administration
- Monitor Professional Services resource utilization against targets within the PSA tool (tool to be finalized) with responsibility for making data-driven staffing and resourcing decisions. Use Harvest/Excel to begin with
- Create and maintain pipeline services projects based on sales opportunities
- Monitor the PS team’s input into the PSA and ensuring data compliance
- Manage Salesforce and PSA metrics and dashboards, supporting ad-hoc metric requests as required
- Examine the financial data and use it to improve profitability
- Recommend go-to-market actions based on analytical findings to senior leaders
- Works closely with stakeholders across departments to identify, analyze and automate manual processes to improve productivity
- Implement best practice for metrics tracking for the Professional Services teams (e.g. weekly, monthly and quarterly reporting reviews and data for QBR)
- Create process documentation to support synchrony across the organization and collaborate cross-functionally on improvements
- Assist with the implementation of new processes and procedures as required
- Support our invoicing process.
- Ensure global accuracy of Professional Services financials (in partnership with our Finance team), owning a monthly and quarterly end process
- Minimum 5+ years of proven work experience as Professional Services operations / Business/Sales Operations Analyst (Technology or Software industry preferred)
- Strong analytical skills and ability to leverage data to identify trends and influence business decisions
- Experience with basic system administration and knowledge of applications including: PSA tools and Salesforce
- Advanced proficiency in Excel, VBA, MS office and data visualization tools (Tableau/PowerBI), R and SQL a plus
- Ability to establish and maintain effective working relationships with coworkers, managers, and employees, working effectively in a global team environment with shared responsibilities
- Motivated self-starter who can focus on achieving a set goal with limited supervision
- Bachelor's Degree in in Business, Finance, Statistics or a similar discipline (MBA a plus)
As a full-time employee with Securonix, you will be eligible for the following employee benefits:
- Health Insurance with a total sum insured is INR 5,00,000
- Coverage: Self, Spouse, 2 kids, Dependent parents, or parents-in-law
- Personal Accident with total sum insured is INR 10,00,000
- Term Life Insurance with a sum assured for employees is 5 times fixed base pay is covered
Securonix, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. Securonix complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.
Securonix expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of Securonix employees to perform their expected job duties is absolutely not tolerated.
Headhunters and recruitment agencies may not submit candidates through this application. Securonix does not accept unsolicited headhunter and agency submissions for candidates and will not pay fees to any third-party agency without a prior agreement with Securonix.
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