Securonix provides the Next Generation Security and Information Event Management (SIEM) solution. As a recognized leader in the SIEM industry, Securonix helps some of largest organizations globally to detect sophisticated cyberattacks and rapidly respond to these attacks within minutes. With the Securonix SNYPR platform, organizations can collect billions of events each day and analyze them in near real time to detect advanced persistent threats (APTs), insider threats, privilege account misuses and online fraud.
Securonix pioneered the User and Entity Behavior Analytics (UEBA) market and holds patents in the use of behavioral algorithms to detect malicious activities. The Securonix SNYPR platform is built on big data Hadoop technologies and is infinitely scalable. Our platform is used by some of the largest organizations in the financial, healthcare, pharmaceutical, manufacturing, and federal sectors.
As a key member of the executive team, reporting to the EVP Operations and Cloud Services, VP of Technical Support responsibilities will be building, operating and continuously improving Securonix Customer Support capabilities. The candidate should be a proven industry leader who will ensure Securonix is prepared operationally to continue to execute effectively and provide a positive customer experience – while scaling a high-performing and sustainable delivery model.
Securonix needs a leader that will ensure high level of customer satisfaction and operational efficiency with respect to providing reactive and proactive support services. Today the team is at 100+ with 5 direct reports. Most team members are in the Dallas and Bangalore with a significant presence in other geographies working remote.
The leader will be working cross-functionally with customer satisfaction and software engineering teams to ensure Delivery and Operations is integrated to drive success for our customers. The successful candidate will be a builder that can operate. Additionally, they will identify inefficiencies and develop a comprehensive plan to automate the process.
Securonix, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Securonix complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Securonix expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Securonix employees to perform their expected job duties is absolutely not tolerated.